Privacy Brief

This Privacy Brief explains how Devon Stable Care Collective (“we”, “our”, “us”) handles personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Devon Stable Care Collective 23 Paddock Lane, Bovey Tracey, Devon TQ13 9EG, England Phone 441 271 684 905 Email [email protected]

2. What We Collect

Basic contact details such as your name, phone number and email address when you send an enquiry or booking request.
Service preferences, horse details or other notes you provide voluntarily in forms or emails.
Technical data including IP address and browser type collected automatically through essential cookies and analytics tools.

3. Purpose and Legal Basis

We process your information to:

Respond to enquiries and manage bookings (performance of a contract or pre-contractual steps).
Maintain service records and communication logs (legitimate interests).
Comply with our legal obligations for accounting and record-keeping.

4. Data Storage

All digital records are stored securely within the United Kingdom. Paper files are kept in locked cabinets accessible only to authorised staff. We retain enquiry emails for up to 12 months and booking records for 6 years to meet accounting rules.

5. Sharing Information

We do not sell or rent personal data. Information may be shared with our veterinary, farrier, or transport partners only when relevant to your service and with your consent. Third-party processors (such as email hosting or website analytics) operate under written data-processing agreements consistent with UK GDPR requirements.

6. Your Rights

Under UK law you have the right to request access, rectification, erasure, restriction or portability of your data, and to object to processing where appropriate. Requests may be sent to [email protected]. We respond within one month.

7. Cookies and Analytics

We use minimal analytics to understand site usage. See the Cookie Choices page for full details of cookies in use and how to manage them.

8. Security

We apply reasonable technical and organisational measures to protect your data, including encrypted backups and secure email access. While no online system is completely immune to risk, we maintain updated software and restricted user permissions.

9. Complaints

If you believe your data has been misused, contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

10. Updates

This notice was last reviewed in October 2025. We may update it periodically and post the new version on this page with a revised date.

By using our website or submitting your information, you acknowledge that you have read and understood this Privacy Brief.